Policies

Mindful Movement & Wellness Policy Guide

Welcome! Please take a moment to review our studio policies so we can continue to offer a safe, respectful, and supportive space for all.

Monthly Communication

• Stay informed: Please read our monthly newsletter for the latest studio updates, schedule changes, and upcoming events.
• Spread the word: We appreciate you sharing Mindful with your friends and family!

Class Etiquette & Health

• Hands-on adjustments: Instructors may offer hands-on adjustments during class. If you prefer verbal cues only, kindly let your instructor know before each class.
• Health and wellness: Please do not attend in-person classes if you or your child is experiencing symptoms of illness (cold, cough, flu, allergies, etc.). We encourage you to attend a virtual class instead to help us keep the studio healthy.

Studio Schedule Policy

• Class schedules: Our class schedule and instructors may change seasonally or based on attendance and demand.
• Minimum attendance: All classes require at least 2 participants registered to be held.
• Low attendance: Classes with consistently low participation may be removed from the schedule.
• Cancellations: Classes may occasionally be canceled due to weather, instructor illness/injury, or lack of coverage. We will notify you as early as possible and provide a virtual alternative when possible.
• Flexibility: We kindly ask for your patience and understanding as we do our best to serve the needs of our growing community.

Kid-Friendly Class & Stroller Policy

• Children 3 years and under must remain in a stroller or carrier during class.
• Instructors will let you know when it’s safe for children to be out of the stroller.
• Babywearing is welcome; modifications will be provided.
• Newborns and non-mobile babies may lie on a blanket next to you.
• You may step out at any time to tend to your child’s needs, including feeding or taking a walk.
• Please come prepared with snacks, toys, games, or movies for your little ones.
• Clean up after your child is required. This includes wiping messes, cleaning borrowed toys, and bathroom areas.
• Childcare is the sole responsibility of the parent or guardian.

Postpartum & Impact Policy

• You may return to class after 6 weeks postpartum (vaginal birth)
• You may return to class after 8 weeks postpartum (cesarean birth)
• There is a 16-week no-impact postpartum policy in place for healing and safety.
• Modifications will be provided, and we’ll check for diastasis recti. If present, certain exercises and classes must be avoided until healing is complete.

Registration & Cancellation Policy

• Class registration: Register at least 2 hours in advance with a valid credit card on file to hold your spot.
• Cancellations: Cancel at least 2 hours before class to avoid a \$10 late cancellation/no-show fee.
• Early morning classes & Run/Hike Clubs: Must be registered or canceled by 9:30PM the night before.
• Special events & workshops: Require a 24-hour cancellation notice. No-shows will be charged 100% of the event cost, non-refundable and non-transferable.
• If a fee cannot be processed, a rebooking fee is required before scheduling future appointments.

Appointments – Rescheduling & Cancellation

• Rescheduling: We ask for 48 hours’ notice whenever possible. However, we require at least 24 hours’ notice for cancellations or reschedules of treatments or consultations.
• Late cancellations (within 24 hours): Will be charged 50% of the service fee.
• No-shows: Will be charged 100% of the service fee.
• All fees are non-refundable and non-transferable, and will be charged automatically to the card on file. If payment fails, a rebooking fee will be required before booking a new session.

Memberships & Class Passes

• Membership cancellations: must be submitted in writing via email to mindful.abq@gmail.com 30 days in advance.
• There are no early cancellations on 12-month Unlimited Membership contracts.
• Unused classes: Do not roll over to the next month.
• Billing: Payments are auto-withdrawn on the 1st of each month. Payments made after the 2nd will incur a $25 late fee. This must be paid before attending class.
• Drop-in passes & packages: Expire after 90 days.
• Card on file: A valid payment method must be maintained in your account at all times.

Appointment Terms & Conditions

• By booking an appointment, you are providing informed consent to treatment.
• Services are intended to support relaxation, digestion, wellness, and inner balance—not to diagnose, treat, or replace medical care.
• You are encouraged to maintain regular medical checkups.
• Participation is voluntary, and you may end a session at any time.
• Healing reactions may occur within 24–48 hours following a session.
• All shared information is confidential and will not be disclosed without written permission.
• Practitioners may use anonymous case information to support your healing and for educational purposes.
• By participating, you assume full responsibility for your experience and release the practitioner and Mindful Movement & Wellness from liability.
• No refunds, transfers, or holds on services or classes.
• All classes and services must be paid for in advance.

Studio Rules

1. Please arrive on time or notify your instructor/practitioner via text if you're running late.
2. Leave the studio cleaner than you found it.
3. Do not touch the mirrors, plants, or curtains.
4. Wipe down equipment after use.
5. Clean up after your children, including toys, messes, and bathrooms.
6. Do not leave food, diapers, or drinks in indoor trash cans—please take them to the outside dumpster.
7. Phones must be on silent. Step outside to take calls.
8. Keep the reception/office door closed at all times.
9. Be quiet and respectful in the bathroom and office areas.
10. Do not leave trash in the parking lot.
11. Do not leave valuables in your car.
12. Be kind, inclusive, and respectful to everyone. No gossip, rudeness, or disruptive behavior. Our space is safe and welcoming.

If you have any questions about our policies, please reach out—we’re here to help. Thank you for being a part of our Mindful community!